FAQs
Our products are manufactured and packaged at our facility in Karachi, Pakistan.
We are a 100% cruelty-free brand. We are against testing cosmetics or skincare on animals.
Preservatives keep your products fresh and safe. They play a crucial role in keeping skincare products safe. Without the assistance of preservatives, skincare and cosmetics can be harmful.
Each product comes with its fresh until date. It is important to store your products correctly under 30 Degrees Celsius, away from direct sunlight, and away from direct heat source. Each product will last for the specified period labeled on its packaging.
Yes, all information submitted by our valued customers is kept confidential. Only authorized personnel can access the submitted information.
Shipping for Karachi is Rs 200/- and Rs 300/- for the rest of the nation. We offer free shipping on orders over Rs 10,000/-.
Unfortunately, at the moment we are not shipping internationally. We will resume in the near future.
If you experience any difficulties placing an order, please contact customer support at og.organixpk@gmail.com.
Customer support is available from Monday through Saturday 10:00 am – 05:00 pm.
Our shipping time for Karachi is within 2-3 business days once your order has been confirmed. For the rest of the nation, shipping time is approximately within 5-7 business days once your order has been confirmed. Please note national holidays and Sundays are not business days.
To find our retailers and stockists, please refer to our stockist list on our website home page.
For details on our refund and exchange policy, please refer to our website homepage.
All of our products are suitable for vegans and vegetarians.
Samples are not for sale, however our packaging team pops in small samples of our products in orders over Rs 4000/-.
The product is either sold out, or has been discontinued.
Unfortunately, shipping can be delayed due to the following reasons:
- Confirmation or contact not being established
- Shipping delays due to weather
- Customer contact not being established by the courier.
- Any force majeure event.
